At first, when people used Facebook’s review feature on our district page, it was harmless. They gave us a nice review, or they used it to announce a PTA meeting. No big deal. There weren’t many star reviews.
But then we had a few snow days. People started accusing us of hating children and not caring about their safety. The star reviews decreased when people disagreed with our snow-day decisions. That was unpleasant, but we understood that Facebook is an opportunity for two-way communications.
Then someone posted an inappropriate, personal rant that violated our policies, and it really became a problem. You cannot delete a review, and flagging the post did not work. I looked for a way to get rid of the reviews entirely, but I could not find it anywhere in the settings.
Finally, after extensive Googling, I found it in the least intuitive place. You go to “edit page,” then to “edit settings.” Click on “page info,” and then click on “address.” Under the map, there is a check box that says “show map, check-ins and star ratings on the page.” You have to uncheck this box.
So the downside is that your patrons can’t check in on Facebook at your site, but for us, this was a small price to pay.