As the school year comes to a close for many of us, it’s often a time to reflect on the things that have happened. I can’t help but think back to my school days.
According to myth, Cassandra was given the gift of foretelling the future, but in a twist of fate, she was cursed with no one believing her.
While you may not have Cassandra’s gift, you likely have tools at your disposal that can help you foretell possible social media crisis.
Many of us are already using social media monitoring services, but sometimes there are items the monitoring just doesn’t catch. When’s the last time you just typed your organization’s name (or another key term) in the Facebook or Twitter search tool to see what pops up?
I do this from time to time, and on Facebook, I narrow my search to the city in which I live to see what our community is really saying.
A disengaged parent, student or employee may be negatively posting about your organization without you realizing it. The more sensational, the faster it seems to travel when you consider the reach of said post.
Never heard of this? It’s because you weren’t supposed to. If this is being done on Twitter, it’s called a subtweet.
Either way, it can be damaging to your organization’s brand.
This simple search can help you see a crisis on the horizon, giving you time to alert leadership that trouble may be around the corner.
Cassandra’s curse doesn’t have to be yours. Knowing what’s around the corner can give you the proof you need to protect your credibility as a practitioner and the time to prepare social media crisis response.