Five ways to take the pulse of your community

PR professionals always have an ear to the ground. Issues anticipation is about sensing and understanding public opinion, then using what you learn to navigate strategically and transparently through times of change and challenge. Twitter and Facebook are essential tools in this work, providing windows on the world into the concerns and priorities of school …

The Chardon Tragedy and Social Media’s Role in Times of Crisis

This week in Ohio (as well as across the nation) we were shocked to see the tragic events develop before our eyes at Chardon Local Schools, a relatively small school district near Cleveland. For those of us who work in education, the thought of students being in harm’s way is gut wrenching, so this tragedy …

Six Strategies to Deal with Negative Posts

Worried about negative comments on your Facebook page?  Don’t be. Social media is an opportunity for two-way communication with your community. The occasional negative comment provides an opportunity to understand which problems need fixing, to clarify rumors and misconceptions, and to truly listen to community members. What’s the best strategy to deal with a negative …

Five ways your school district can use Pinterest

By now you have heard someone mention Pinterest. Usually it is followed by the words, "I'm addicted." Pinterest shot to stardom in 2011, and so far it is an invite-only social network that allows users to "pin" their interests, dreams, likes, favorites, inspirations and more onto boards based on the categories of their choosing. Basically, …